Focus Areas
- Quality Basics
- Customer Service
- Driving Quality Throughout the Organization
- Improved Performance
- 21st Century Needs/Competencies/Issues
2009 Sponsors
The Culture of Quality:
Serving Customers, Organizations, and Communities
Quality Basics
The what and why of quality.Customer Service
What your customers want and how to make it happen.Driving Quality Throughout the Organization
Make quality an organizational imperative.Improved Performance
Optimize your processes and measure success.21st Century Needs/Competencies/Issues
Move forward with teamwork, leadership, competition/globalization, and social responsibility.