Program

(Subject to Change)

All day and evening	Committee/General Meetings
7:00 a.m. – 9:30 a.m.	DAC/SAC Joint Meeting (Invitation only)
8:00 a.m. – 5:00 p.m.	Preconference Courses — Day 1 Baldrige Self-Assessment for Higher Education Best Practices in Service Quality Measurement Excellence in 8 Dimensions Lean for Service
9:30 a.m. – 11:30 a.m.	Ideas to Action Gathering (Invitation only)
12:30 p.m. – 5:00 p.m.	Community Leadership Institute
2:00 p.m. – 6:00 p.m.	Registration
5:45 p.m. – 7:15 p.m.	DMP/SMP Awards Ceremony (Invitation only)
7:15 p.m. – 9:00 p.m.	DAC/SAC Member Leader Reception (Invitation only)