2008 Team Project Summaries
Healthways
Improving Member Contact Rate Team
Nashville, TN
Presentation: Monday, May 5, 4:15 p.m.
This project used specific Lean/Six Sigma tools and methodologies to improve clinician productivity and overall member contact levels in a healthcare telephonic delivery model. This resulted in $3.3 million in cost avoidance and improved utilization and clinical outcomes.
