2008 Team Project Summaries
R. L. Polk & Co.
Polk Quality Management Team
Southfield, MI
Presentation: Tuesday, May 6, 10:30 a.m.
We designed and implemented a new issue resolution process with the goals of reducing customer issues through the use of root cause analysis tools, and improving customer satisfaction by establishing customer contact points within the process. Results: A 27% decrease in customer issues and a measurable increase in customer satisfaction.
