International Team Excellence Award Winners
Gold Winner:
HD Supply – Facilities Maintenance
San Diego, California
Team: Voice of the Customer Captains Team
The HD Supply Team developed an innovative approach to use voice of the customer data to drive customer loyalty, continuous improvement and operational excellence. Benefits included an impact in customer loyalty via a 6% increase in the net promoter score and a 22% improvement in the top 10 customer defects – resulting in $3 million in savings.
View the HD Supply’s Presentation (PDF, 3.4 MB)
Silver Winner:
Littelfuse Phils., Inc.
Lipa City, Malvar, Batangas, Philippines
Team: Square Nano Quality Project Team
The Square Nano Quality Project Team used the Littelfuse Lean Six Sigma methodology to reduce hazardous material, improve product quality, reduce cycle time, and increase profitability. The project achievements included eliminating the use of hazardous material, cap retention strength improvement of 166%, cycle time reduction of 52%, and manufacturing cost reduction of 9%.
View the Littelfuse Phils., Inc. Presentation (PDF, 2.9 MB)
Bronze Winner (tie):
Pershing LLC
Jersey City, New Jersey
Team: Quality Management Office
Pershing identified a project to develop and implement Pershing’s service level management infrastructure and culture. The results produced two quality tools: the quality scorecard and the service level dashboard, which Pershing leaders use to drive service excellence. This created a framework for continuous improvement that increased service level performance to 100% and reduced cycle time on 50% of service targets.
View the Pershing LLC Presentation (PDF, 2.3 MB)
Bronze Winner (tie):
The Boeing Company
Long Beach, California
Team: C-17 PWIT Team
The team designed, devel
oped, and fielded a portable wire integrity tester that automatically verifies wiring on the C-17 after a major retrofit, with the goal of seeing a significant time and cost savings. This project impacted numerous sites and focused on reducing the time necessary to perform the function, resulting in less rework and wire modifications.
View the Boeing Company Presentation (PDF, 2.3 MB)
