Customer Service
The session links below take you to the individual session descriptions. You cannot order or access the recordings from these pages.
Access the recordings or purchase the recordings.
- 1. WCQI Concurrent Session – M08 – Using the Voice of the Customer to Improve Government
- 2. WCQI Concurrent Session – T28 – Advances in Quality Monitoring in Call Centers
- 3. WCQI Concurrent Session – T49 – Customer Feedback Programs: Best Practices
- 4. WCQI Concurrent Session – W05 – Customer Data Mining With Excel Pivot Tables
