Quality Basics

The session links below take you to the individual session descriptions. You cannot order or access the recordings from these pages.

Access the recordings or purchase the recordings.

• 1. WCQI Concurrent Session – T26 – Growing Quality in Your Organization
• 2. WCQI Concurrent Session – M04 – The Emerging Service Quality Body of Knowledge
• 3. WCQI Concurrent Session – M15 – Caveats Regarding the Use of Statistical Analysis
• 4. WCQI Concurrent Session – M20 – Process Management Control Systems for Service
• 5. Student Paper Competition – S02 – ISO 9001 Certification Pay-Off: Myth Versus Reality
• 6. WCQI Concurrent Session – T09 – Meeting Customer’s Quality Calibration Requirements
• 7. WCQI Concurrent Session – T18 – The Process Diagram: A Key Tool for Process Thinking
• 8. WCQI Multi-Session – T25 – ISO of the Future: Vision and Social Responsibility (Multi-Session 2 of 2 - See T15)
• 9. WCQI Concurrent Session – T30 – Reliability Tools in New Product Development
• 10. WCQI Concurrent Session – T33 – Candy-Covered Process Performance
• 11. WCQI Concurrent Session – T45 – MES: Achieving Real Quality Through Virtual Products
• 12. WCQI Concurrent Session – W03 – It All Starts With What’s in the Toolkit