2010-11 Team Project Summaries
CGI Federal
Fort Campbell, KY, USA
Left Behind Equipment Process Improvement Team
Type of Team: Lean Six Sigma
CGI Federal is contracted to operate the U.S. Army’s Fort Campbell Installation Maintenance Division (IMD-C) in support of the Army Maintenance Program. The IMD-C is synchronized with the Army Force Generation cycle (ARFORGEN) to augment the 101st Airborne Division in garrison, and support them when deployed by servicing and repairing the equipment left behind. This is the left behind equipment mission (LBE), which is designed to ensure that soldiers have training-ready equipment upon their return home. CGI’s LBE process improvement team focused on reducing the LBE cycletime to meet client requirements of 180 days. Utilizing the DMAIC methodology, the team employed Pareto charts, value stream mapping, 5 Ys, multivoting, and a number of other valuable tools for root cause identification and final improvement recommendations. Improvements standardized SOP’s across all interrelated departments and restructured maintenance support personnel to improve efficiency. The LBE team’s improvements provided a $3.5 million USD cost reduction to the client in the form of reduced overhead and support required by successfully decreasing LBE cycle time by 57 percent—exceeding the 180-day goal and completing the LBE mission in 120 days. These improvements bolstered CGI Federal’s goal of achieving high quality at low cost with a high level of customer satisfaction.
