Call for Papers
- Theme and Focus Area
Descriptions - Review Process
- Requirements for Proposal Submission
- Expectations of Selected Presenters
- Submit Your Presentation
Deadline: August 1, 2008
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2009 Call for Papers
Theme & Focus Areas
Submit your presentation Submission site optimized for Windows.
The submission deadline is August 1, 2008. You will be notified by Mid-October of your session status. If selected, final (approved by Technical Program Committee) papers and presentations are due in mid-March.
The conference theme is "The Culture of Quality: Serving Customers, Organizations, and Communities."
For more details, see below.
The focus areas include the following topics. A breakdown of each focus area follows the theme section.
- Quality Basics
- Customer Service
- Driving Quality Throughout the Organization
- Improved Performance
- 21st Century Needs/Competencies/Issues
We'll add more on the 2009 conference soon. Please check back for more information.
Theme
The Culture of Quality: Serving Customers, Organizations, and Communities
Culture is defined as the integrated pattern of human knowledge, belief, and behavior that depends upon the capacity for learning and transmitting knowledge to succeeding generations. For years, the use of "quality" has been evolving beyond a mere concept and growing into a culture involving an ever increasing number of governments, communities, and markets. The use of quality is no longer limited to the efforts of traditional quality professionals. More and more, quality is being driven throughout entire businesses and spreading beyond its manufacturing roots and into the lives of countless:
- Customers - internal and external people who we serve and interact with daily;
- Organizations - small businesses, large corporations, educational institutions, and other groups assembled and dedicated to a common effort; and
- Communities - governmental groups (international, federal, state, and local), advocacy groups, and other societal organizations.
Spreading the knowledge and application of quality tools, approaches, and techniques will not (in and of itself) lead to sustainable results. Sustainable results require a quality approach that is applied within a culture that supports, promotes, and enables a commitment to excellence and best practice.
Focus Areas
The American Society for Quality is developing the 2009 World Conference on Quality and Improvement to extend its efforts to promote and grow the culture of quality in the global community. The Society is looking specifically for presentations that can integrate the conference theme with one or more of the focus areas outlined below. We invite you to share your best practices, successes, and proven techniques and become part of an international marketplace of ideas, communities, and connections.
Quality Basics
- What quality is
- Basic tools of quality
- How quality affects the bottom line
- Diverse areas where quality tools, approaches, and techniques can be applied (traditional vs. newer applications being made)
Customer Service
- How quality can be used to improve customer satisfaction / customer relationships
- Quality approaches to collecting and analyzing the voice of the customer (expressed requirements and expectations of customers relative to products or services)
- Using quality tools to identify and satisfy customer needs
Driving Quality Throughout the Organization
- Applying process improvement strategies
- Getting management buy-in to quality
- Creating a culture that promotes quality
Improved Performance
- Defining and measuring success
- Streamlining processes to improve performance
- Internal organizational issues
- Speed to market
- Product development
- Marketing and sales
21st Century Needs / Competencies / Issues
- Teamwork - Moving beyond the mere forming of teams to the promotion of teamwork and high-performance workgroups
- Leadership - Business/communication skills needed by technical professionals
- Competition and Globalization - Moving from being an organization with international members to being an international organization
- Using tools, approaches, and techniques for use outside of manufacturing and traditional quality functions
- Social Responsibility - Using quality to achieve socially responsible outcomes in the areas of organizational governance, human rights, labor practices, environment, fair operating practices, consumer issues, and contribution to the community and society.
Submit your presentation Submission site optimized for Windows.
The submission deadline is August 1, 2008. You will be notified by Mid-October of your session status. If selected, final (approved by Technical Program Committee) papers and presentations are due in mid-March.