Member Leader Events

Community Leadership Institute (registration required) Hilton Anaheim Hotel
8:00 a.m. – 5:00 pm.

The Community Leadership Institute provides opportunities for networking, learning, and recognition for division and section member communities. It is open to all division and section member leaders, as well as leaders of member communities sponsored by divisions and sections.

Preliminary Agenda

Check-in and Continental Breakfast
7:00 a.m. – 8:00 a.m.

Ideas to Action Gathering
8:00 a.m. – 12:00 p.m.
These annual gatherings provide a means for ASQ member leaders to participate in strategic discussions that shape the direction of the Society. As the name suggests, they are designed to inspire member leaders to turn the ideas from these events into actions that build positive member experiences in all areas of the Society.
Submit questions for the leadership panel.

Lunch
12:00 p.m. – 1:00 p.m.

Member Leader Training Sessions
1:00 p.m. – 5:00 p.m.

These afternoon breakout sessions focus on member unit operational requirements and best practices. These sessions are open to all division, forum, and section leaders, as well as leaders of member communities sponsored by divisions and sections. Don’t miss the opportunity to network with other member leaders and learn more about member unit performance.

QMP Awards Ceremony (registration required)
6:00 p.m. – 7:00 p.m.

The Quality Management Process (QMP) assists member units in planning and implementing services and programs to serve members. Combining the Society’s goals of increased member satisfaction, loyalty, and retention with the member unit’s own goals, QMP encourages member units to continually measure, address, and improve customer satisfaction by incremental improvement. Divisions and Sections receiving the following two awards are recognized at the ceremony.

• Total Quality/J.S. McDermond Total Quality Award – recognizes Divisions and Sections for the development of a business plan and budget that provided valuable quality programs and services to their members and achieved at least 75 percent of stated objectives.
• Quality Excellence Award – recognizes Divisions and Sections for achieving one, two, or three of the Society‘s objectives in member retention, loyalty, and satisfaction. If all three objectives are achieved, Gold Excellence is received; if two objectives are met, Silver Excellence is awarded; and accomplishing one objective meets the Bronze level of Excellence

DAC/SAC Member Leader Dinner (registration required)
Hilton Anaheim Hotel
7:00 p.m. – 9:00 p.m.

Division and Forum Council Meetings
Hilton Anaheim Hotel
8:00 a.m. – 5:30 p.m.

DAC Meeting (registration required)
Hilton Anaheim Hotel
7:00 a.m. – 11:30 a.m.

SAC Meeting (registration required)
Hilton Anaheim Hotel
7:00 a.m. – 11:30 a.m.

ASQ Emerging Topics Feedback Session (invitation only)
Hilton Anaheim Hotel
10:00 a.m. – 11:30 a.m.