- Why Apply
- Overview
(DOC, 60 KB) - 2008-09 Information Handout
(PDF, 81 KB) - Timeline
- Benefits of Participation
(DOC, 36 KB) - Criteria In Detail
(PDF, 147 KB) - Scoring Guidelines
(DOC, 140 KB) - Scoresheet Sample
(XLS, 42 KB) - Preliminary Round Judging Site Sponsors
- 2009 International Team Excellence Award Process Participants
2009 Team Project Summaries
Humana, Inc. — Quality Audit Efficiency
Louisville, KY USA
Presentation: Monday, May 18, 10:45 a.m. – 11:30 a.m.
Location: MCC – 200E
Type of Team: Six Sigma
A group setup quality audit is a critical step in account installation. Data showed cycle time for the current group setup quality audit to be unacceptable. The Quality Audit Efficiency team’s goal was to use Six Sigma tools to reduce cycle time by 40 percent by 2008 without negatively impacting quality. The estimated annual impact was $300,000. Other goals included team members earning Black Belt leader certification through the project and introducing other associates in the affected work areas to Six Sigma methodology.
