Theme:

Producing Results: Proven Solutions in Today’s Challenging World

"Quality" is a term that encompasses many disciplines, approaches, and tools. Whether referred to as quality control, assurance, or management, one fact remains: Quality works. It works by giving us answers to questions, guidance in decision-making, and solutions to the challenges we face. It provides a framework for us to work from and helps clarify where we are, where we want to be, and what we need to do to get there. The application of quality has broadened over the years and is now well beyond the manufacturing lines of the early 20th century. The same principles, tools, and techniques that produce results for us at work also give us answers to the challenges we face in the lives we live, the communities we live in, and the planet we live on.

Focus Areas

Changing Technology

  • Dealing with consumers, employees, and customers who have more access to more information.
  • Taking advantage of the speed and availability of information.
  • Mobile technology.
  • Technology and the voice of the customer (VOC).

Managing Risk

  • Risk assessment.
  • Contingency planning.
  • Product liability.
  • Risk acceptance, transfer, and mitigation.

Globalization

  • The global supply chain.
  • Quality system harmonization.
  • International standards and regulations.
  • Logistics on a global scale.

Best Practices in Supply Chain Management

  • Supplier evaluation, selection, and monitoring.
  • Sustainability in the supply chain.
  • Quality throughout the value stream.
  • The relationship between quality and purchasing.

Basic Quality

  • The power and impact of the basic tools of quality.
  • New applications for basic quality tools and techniques.
  • The fundamentals of quality.
  • Innovation and the basic tools of quality.