Theme:

The Global Impact of Quality

Globalization connects us all, and through it, we see the growing influence of quality reach beyond individual organizations, industries, countries, or regions. International markets continue to influence each other, supply chains continue to grow increasingly international in scope, and more and more businesses are required to consider and align to the standards of multiple countries. Today’s global climate brings both challenge and opportunity, and in the face of both, we look to bring structure and stability to organizations and management systems that touch and are touched by multiple countries and varying cultures.

The influence quality has today is broader than in any other time and history, and the potential it brings is without limit. Within this setting, the 2014 World Conference on Quality and Improvement offers a forum of ideas and an international network of thought leaders, experts, and peers eager to share the best practices, tested solutions, and proven results.

Focus Areas

Customer Relationships
The standards for customer loyalty are higher now than they’ve ever been. Today’s consumer has more choices, more access to information, and less incentive to be loyal to one brand, company, or provider. Customer satisfaction, long thought a crucial metric for success, doesn’t necessarily translate to customer loyalty. Consumers today demand more than a transaction, and seek those who can provide a relationship based on trust, dependability, and transparency. This focus area explores methods, approaches, and case studies that bring about and demonstrate strong and sustainable customer relationships. Possible topics within this focus area may include, but are not limited to, the following:

  • Customer experience
  • Voice of the customer
  • Social media
  • Technology
  • Anticipating and meeting changing consumer needs

Risk Management
Today’s challenges bring uncertainty and continued sensitivity to risk. Organizations that demonstrate the ability to effectively identify, assess, and prioritize risk are least likely to be inhibited by it and more likely to fully realize the opportunities they have. This focus area is developed to celebrate the role that quality can play in minimizing and understanding risk and its effects. Possible topics within this focus area may include, but are not limited to, the following:

  • Risk assessment
  • Risk abatement
  • Supply chain risk
  • Balancing quality, cost, and risk

Building and Sustaining a Culture of Quality
Spreading the knowledge and application of quality tools, approaches, and techniques will not (in and of itself) lead to sustainable results. Sustainable results require a quality approach that is applied within a culture that supports, promotes, and enables a commitment to excellence and best practice. This focus area examines how to create and sustain an environment in which quality is more than just an activity, but instead is a part of the culture of the organization. Possible topics within this focus area may include, but are not limited to, the following:

  • The human side of quality
  • Creating and sustaining a healthy work environment
  • Building teamwork and empowerment
  • Building/maintaining a culture to support quality
  • The impact of transparency
  • Full engagement of all levels of organizations
  • Leadership
  • Effective communication
    • Communication tools
    • Confrontation conversations
    • Crucial conversations

Making the Case for Quality
Established quality tools, methodologies, and techniques have an impact that has been well demonstrated, but how do you get those around you to fully embrace all that they have to offer? Proven approaches are too often dismissed as passing fads with no long-term business application. This focus area analyzes and identifies the keys to making an effective case for all that quality has to offer while avoiding the pitfalls that can threaten effective implementation and sustained results. Possible topics within this focus area may include, but are not limited to, the following:

  • The language of business (selling quality to senior management)
  • Achieving consensus and buy-in
  • Strategic influence and the quality professional
  • Strategic planning methods and techniques

Quality Fundamentals
Understanding the basic rules, tools, and fundamentals of quality are key to its effectiveness. The sessions of this focus area explore and demonstrate proven and practical applications of quality’s primary elements. These sessions also celebrate the scope of quality by demonstrating how the application of quality principles can go beyond the traditional uses of the past. Topics in this track may include (but are not limited to) issues such as:

  • The power and impact of the basic tools of quality
  • New applications for basic quality tools and techniques
  • The fundamentals of quality
  • Innovative applications of basic quality tools

 


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The Global Impact of Quality
2014 World Conference on Quality and Improvement May 5 – 7, 2014  |  Dallas, TX